11892 S. Aztec Rd.Draper UTAH 84020

Secondary address;

8803 Sandringham Ave.

Las Vegas, Nevada 89129

Phone: 8018561557

Cell: 8017550517

Email: zelkopav@yahoo.com

 

 

Senior Healthcare ICD 10/HEDIS Project Manager with  current expertise in Public Health  (focus on Immunization/HIV/TB/Leprosy/Malaria), Medication Compliance Management, Electronic Medical Record Implementation, m-Health/telemedicine, Imaging Systems, PACS, (X-ray Tb detection), skilled in critical review and analysis of client’s requirements in order to translate into sustainable solutions. More than 20 years of experience in System Analysis, interviewing techniques, creating SoP’s,  ISO 9001and ICD-10 implementation, managing staff, strategic planning, project management, research and evaluation and profound knowledge of Teleradiology/PACS/DICOM standatd and E-health.  Practicing physician in many countries in Europe, Asia and Africa with a broad knowledge of different models of Health Care Systems as well as clear understanding of managed care.

 

Although by education a Medical Doctor, most of my professional career I have spent in the field of Project Management, Medical Informatics  / Telemedicine / Teleradiology / PACS  applying the knowledge  obtained at the Graduate Program in Biomedical Engineering 1985-87 at Belgrade University . Before joining the UN I have worked for the Serbian Ministry of Health on various Medical Informatics programs such as: YUSTEM – Federal Telemedical System, Computerized Medical Record, adoption of USA based DRG system and implementation of ICD – 10 for Serbian Health Care system. In order to successfully implement those Projects I have studied US Health Care system at Yale University (1989) and have studied Graduate Program of Medical Informatics at the University of Utah from 1994 - 1996.  Except Academic experience I also had a chance to work in the clinical setting as a mental health counselor and interlocutor for all medical issues within the resettled African/Bosnian refugees within the Salt Lake City area.

 

In 2002 have started working for the UN/IOM Agency on Health Assessment program (USRP, UK Tb) implementing medical data collection focusing on Epidemiological Data for specific populations i.e. African refugees and migrants resettling to USA, Canada, Australia and UK. In order to get the Current Tb and HIV epidemiology situation report for Africa more than 200000 X-Rays were performed, analyzed and archived by the IOM PACS system.  In 2004 I have established the very first PACS and Teleradiology/telemedicine systems within the UN system in order to electronically transfer X-rays from refugee camps to the practicing radiologist in Nairobi. The low band video link was established using V-Sat technology.  ECG signal was also transmitted from refugee camps 800 miles away to Cardiology Clinic in Nairobi. In 2010/11 this system was upgraded with an additional network of IOM clinics in Pakistan, Bangladesh, Nepal and the Philippines. The state of the art IT network was established with central PACS servers in Islamabad capable of managing all X-Ray images produced worldwide within the IOM Migration Health System. Telemedicine solution (Polycom system) was introduced in Pakistan within the same network of Clinics and has proven its efficiency during Humanitarian Crisis (floods 2010/11) where it was one the first successful implementations of Telemedicine/Teleradiology during/after the natural disasters. The Imaging system was also in place allowing the review of thousands of X-Rays remotely.

 

Serving as a Chief Medical Officer (2010 – 2013) for Pakistan I have been working with Pakistan MoH to introduce ICD – 10 as well as ISO – 9001 for IOM Medical Clinics in Pakistan. Rawalpindi Hospital was local implementing partner in order to develop Telemedicine/Teleradiology solutions in cooperation with Pakistani e-Health society for further dissemination within the country as well within the South East Asia region. The Project was monitored and supported by Utah Telehealth Network and CDC. As a CMO I was responsible for budget preparation and budget utilization of more than 20 Mil USD and served as a Project Manager for 4 Medical Clinics supervising more than 140 staff members.

 

I am confident that my knowledge of different Health care/Business models, excellent client facing and interviewing/presentation techniques will result in product acceptance by end users while supporting vital business functions.   Being experienced in UN Diplomatic Missions and also educated in conflict resolution and behavioral management I am confident in a smooth transition to the new protocols/portfolio of services that will be greatly appreciated by a wide spectrum of beneficiaries and key opinion leaders.

 

·   Medical records and documentation/technical writing ·   Clinical skills in regards of Immunization/ HIV/TB/Leprosy/Malaria Management ·   PACS, Telemedicine ·   Project management as well as strong coordination and organizational skills and ability to transfer technical knowledge              ·   Specialist in Behavioral Management and Health Assessment in general (USRP, Australia, Canada Panel Physician) ·   Clinical background as a mental health counselor

·   Detail-oriented ·   Technical writing, proposals, business system planning or other applicable methodology

·   Strong analytical  abilities,  knowledge of SPSS, EXCEL and  IT  integration tools

·   Complex problem solving and investigative skills

·   Public health principles and processes

·   Case management

·   Crisis intervention and resolution

·   Social services background

·   Community health background

·   Human services professional

In 2014 as a Visiting Faculty of University of Utah, USA I have established mDOT Project as a mobile phone technology based Tb/Leprosy/Ebola/Chronic diseases medication compliance system (currently under development with School of Medicine Innovative Medicine Department/Business School and Engineering Department  at University of Utah, - FDA approval process initiated)

 

2010 -2013 Pioneering PACS system for the UN/IOM, I have developed a network of radiology consultations for IOM International clinics worldwide. Based on a Corporate decision VEPRO System was chosen as a Technical Platform.

 

2010 – 2013 Serving as a Chief Medical Officer for IOM Pakistan have managed to increase Tb detection rate for more than 40%  by improving IOM  Lab capacity  and by adhering to the WHO/CDC guidelines.

 

2002 -2009 Established IOM/Migration Health Reporting Mechanism as well as producing periodical Reports for IOM partner organizations.

Working as a Practicing physician in Nairobi have examined more than 5000 refugees/immigrants as well as organizing immunization campaigns for urban and camp based refugees (Kakuma,  Dadaab)

 

1.                        Personally reviewed more than 50,000 medical records in USA, Europe, Africa, and Asia as well as in different languages.

2.                        In coordination with USAID introduced DRG and QC/QA principle to several different country specific Health Care Systems.

3.                       While working for the IOM in Africa and Asia a Medical Data Entry team and Call Centers was established with more than 150 employees.

4.                       During the humanitarian crisis in Pakistan it has proven that Telemedicine/Teleradiology/PACS solutions can be deployed quickly and efficiently in order to bring specialist help via video link to a crises affected population. In a short period of time more than 7000 patients were remotely examined and more than 500 X-rays were remotely reviewed in turn giving logistics and knowledge to local doctors who have been working in the field. The Project was presented at ATA (American Telemedicine Association) Conference in 2012.

5.                        I have completed the “International Course on Public Health in Complex Emergences” in Kenya 2011 and the 41^st “Regional Training Course on Disaster Management” in 2012 in Thailand which in turn gave me additional theoretical and practical knowledge to smoothly run Humanitarian Emergency Projects in which I was involved.

 

2014 – present   ECS – HEDIS and EMR analyst

USA, Salt Lake City, Minneapolis

Abstraction  of  HEDIS information, medical records auditing as well as health care data  transmission  to ECS Phoenix Center for further risk analysis

 

2010 – 2014UN Agency, IOM – International Organization for Migration

Islamabad Pakistan

Chief Migration Health Officer (Managing, 4 Clinics, 110,000 Health Assessment per year - UK Tb Program, as well as Australia and Canada Immigration/Refugee Programs)

Implemented WHO and ISO 9001 Principles to the health care system of Pakistan in close collaboration with respective Ministry of Health and relevant UN Agencies. Established Call center and via telemedicine links connected IOM clinics with major Hospitals in Pakistan as well with Clinics in Thailand, Philippines and Kenya. On an operational level I was coordinating work in the biggest medical mission within the UN system in order to prevent transmission of Tb, HIV, and other communicable diseases to developed countries. All that work was closely monitored by the CDC and within accordance of WHO guidelines.

 

2002 - 2009 IOM – International Organization for Migration

Nairobi Kenya

Medical Data Analyst and Panel Physician for US Refugee Program and Canadian Ministry of Immigration 

Collected all relevant health data on Refugees/Immigrants who were supposed to resettle to USA. Work was done in close collaboration with CDC. Established a Nairobi Data Entry team in order to collect Medical/Health Indicators as well as preparation of the various statistics to be shared with Governments of USA, Australia, Canada, UK and CDC/WHO for their analysis of epidemiological situation in Africa. In 2004 established first operational PACS and telemedicine projects in order to transmit digitized X-rays and ECG signal from refugee camps to the radiologist/cardiologists in major cities.

As a Panel Physician had an extensive training on Immunization/ Tb/HIV  and Leprosy since I had an opportunity  to work in Busia – specially designated Leprosy Center on Uganda/Kenya border.

 

 

1998 – 2002Serbia Ministry of Health

Belgrade Serbia

Vice President of Federal Telemedicine Project and interlocutor with UN Agencies/ International Donors

Adoption of many international standards in medical data acquisition, analyses and dissemination of health care indicators to international donors such as WHO, UNICEF, USAID, etc.

 

 

 

1999 – 2002CEO Telehealth Company “Tamaris”

Belgrade, Serbia

Led a team of 15 experts in Radiology, Telemedicine, Telecommunications, Computer Security, Civil Engineering, in the implementation of Telemedicine solutions throughout the Health Care System of Serbia.

 

1994 – 1996                            University of Utah – Medical Informatics/Telemedicine Program

Salt lake City, Utah

Assistant Research position

Electronic Medical Records - Areas of Study: Project Design, Healthcare Statistics and Administration, Health Information Systems, Medical Expert Systems, Algorithm and Data Structure Design, Medical Literature, Hypermedia and programming in Hypertalk and C++, Medical terminology, Technical Writing and Telemedicine/Teleradiology.

 

 

1994 – 1998                            Youth Care, Behavioral Management residential facility, 

Draper, Utah

Managed 5 staff members and took care of 12+ residents.

 

 

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University of Belgrade

Beograd, Serbia, Yugoslavia

Medical School, completed by October 1983

Family Health

M.D.

Studied Radiology and Public Health

 

 

University of Belgrade,

Beograd, Serbia, Yugoslavia

Biomedical Engineering, 

Graduate studies 1985 – 87

 

 

University of Utah,

Salt lake City, USA

Medical Informatics

Graduate studies 1994-96

 

 

Argosy University,

Salt Lake City, USA

Public Health

Graduate studies - present

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dr. Zeljko S. Pavlovic

11892 s Aztec Rd, Salt lake City, UTAH

Phone: +18018561557

E-mail zelkopav@yahoo.com

 

 

 

Education:

 

Graduate Studies Medical Informatics, University of Utah 1994-1996.  USA,

Computerized Medical record - Project at the Outpatient Clinic of the Salt Lake City University Hospital. Telemedicine: Areas of Study: Project Design, Healthcare Statistics and Administration, Health Information Systems, Medical Expert Systems, Algorithm and Data Structure Design, Medical Literature, Hypermedia and programming in Hypertalk and C++, Medical terminology, Technical Writing, Projects/Grant Proposals.

 

M.A. Biomedical Engineering, 1985-87. University of Belgrade, Center for Multidisciplinary Studies. Areas of study: Neuroscience, Information System Design, Computer Programming, Cardiology and computerized ECG, Biomedical Signal Analysis, Basic Electronics, Biomedical Instrumentation, Psychology. Toxicology, Poison Control and Toxicology Expert Systems. Main topic: Toxicology Expert Systems.

 

     Specialization in Medical Biochemistry, 1998 University of Belgrade,  

School of Medicine.     

 

Computer Engineering. University of Belgrade, Faculty of Organizational Science

Cybernetics Division. 1989. Areas of study: Information System Design, Flow Chart Planning, FORTRAN, Mathematics.

 

Course at the VINCA Institute for Nuclear Science, 1986 -1990. DBase 3+, C, Clipper.

 

Medical Degree, University of Belgrade, School of Medicine, 1976 - 1983. Areas of study: Emergency Medicine, General Medicine, Public Health, Clinical science and computers.

 

Computer programming course. School for applied Business Computers, Zagreb, 1981. COBOL.

 

Centar za ucenje stranih jezika (Foreign Language Institute) Belgrade,

            Yugoslavia 1963-1976. Areas of study: English language and literature.

 

 

Foreign residence:

Germany: October 1990. Cooperative Study at the Poison Control Center in Munich with Prof. Dr.Max Von Clarman.

USA:September-December, 1989. Yale University - Norwalk Hospital, Norwalk Connecticut. Studied Hospital Information System Architecture, organization of the U.S. Health Care System. Startup of Norwalk Hospital Telemedicine Project

USA:November-December, 1986. Honeywell's Computer Center in Minneapolis. Studied Patient Management Systems and EMR

USA:April-August, 1983. Control Data Institute in New York. Studied Data-Base Management Systems (DBMS).

Algeria: 1978 through l981. Military dependent.

USA:April-September, 1978. Albert Einstein Medical School, New York. Studied the system of US medical education.

Extensive travel throughout North Africa to Mauritania, Europe including Croatia, Italy, Germany, Austria, Hungary, Spain and England.

 

 

Teaching Experience:

Assistant Professor at the Medical Academy (MA)

Belgrade. 1989-1994. (MA was the main teaching hospital in former Yugoslavia). Subject: Medical Informatics/Statistics and Scientific Methodology for post-doctoral students, interns and medical students.

 

 

Work Experience:

Chief Migration Health Officer, UN Agency IOM – International Organization for Migration, Islamabad, Pakistan 2010 - 2013

Regional Medical Data Manager/Chief Medical Officer International Organization for Migration     Nairobi, Kenya 2002 - 2010

       Vice-president of the Yugoslav Telemedicine Project - Yugoslav Ministry of Health.   

       1998-2002.

       Vice president of the Medical Academy Outpatient Clinic. (500.000 outpatient

             visits per year, 40 medical offices, more than 100 employees).1993-1994.

Acting Representative for the MA`s Department of Research and Development, 1991-1993. Duties included: Leading a system analysis design team for most major projects at the MA. Projects included: Internal medicine, Transfusiology, Surgery, Toxicology (complete list on the next page).

Systems' Analyst, 1987-1991. MA's Department of Research and Development

Clinical physician, 1986-1987. MA's Toxicology Department.

Director, Medical Center in Nikinci and Obrenovac, 1983-1986, Additional part-time

             duties with Family practice.

Computer programmer, EnergoProject, 1981-1982. (Yugoslavia's leading energy-

             construction company)

Summer jobs as a Good Humor Company Manager in Philadelphia (1978), McDonald's

               in Cleveland (1978), Gas Station Manager in Cleveland (1978),

                           Super at a New York Madison Avenue apartment building (1978 and 1983).

 

Projects:

     IOM Teleradiology Project, PACS system and Teleradiology in Kenya and Pakistan

     GLIA (Great Lake Initiative on Aids) GLIA Website Design and videoconference system for

               GLIA focal points in 6 countries (Kenya, Burundi, Rwanda, Uganda, Tanzania and DRC)

     Yugoslav Telemedicine Project 1998-2002. Vice president of the project and coordinator

                between Yugoslav Ministry of Health and Telecom Serbia.

     Correlated European Pharmacopoeia with Yugoslav Classifications of medication for

               adoption by the Yugoslav Medical Profession, 1998-2000. Yugoslav Ministry of

                Health.

     Correlated International Classification of Procedures in medicine with Yugoslav

                Classifications for adoption by the Yugoslav Medical Profession, 1998-2000.

                Yugoslav Ministry of Health. 

     Computerization of the blood bank service for the UML (University Medical Laboratory)

                1997. Las Vegas, Nevada, USA.

     Computerization of the Huntington’s depression scale for Project Reality (Drug abuse

                 treatment clinic), 1995-1996. Salt Lake City, Utah, USA.

Correlated ICD 9-CM with Yugoslav Classifications for adoption by the Yugoslav Medical Profession, 1986-1994. Yugoslav Ministry of Health and MA.

Computerized Medical Records at the MA, 1990-1994.

Correlated and updated the Yugoslav Internal Medicine doctrine, 1987-1993. MA.

     Computerization of ECG analysis, 1986-1993. Independent project to be marketed along

                 with software and hardware. Beta-tested in the Sremska Kamenica Hospital

                 Cardiology Department. First ever prototype of mobile phone based ECG

Computerization of the Epidemiology-Cardiology Systems for the Sremska Kamenica Hospital 1992-1993.

Health-care Information-Systems Automation for the greater-Belgrade area, 1991-1993. Under the auspices of the Yugoslav Ministry of Health.

Computerization of patient vital-function monitoring for the Intensive Care Unit at the MA. 1993-1994.

Intra-hospital Infection Control for the MA 1991

Computerization of Blood Bank records at the MA, 1991.

Computerization of Biomedical Information Systems.  MA, 1988.

Developed and implemented a payroll and personnel information systems for MA's 4000 employees. 1987.

Automated the MA's Nursing Information Systems. 1987-1992.

     Automated the MA's Dietary Service Systems, 1987-1992.

     Automated the MA's Order Entry System, 1987-1993.

     Automated the MA's Pharmacy Information System, 1987-1990.

     Automated Pathology system, Radiology, and other auxiliary department 1986-1994.

     Developed and implemented a Toxicology Expert System for the MA, 1986-1989.

     Automated the MA's Laboratory Information System, 1986-1988.

     Automated the MA's Resource Management System, 1986-1988.

     Automated the MA's Logistical System, 1986-1988.

     Automated the MA's inpatient and outpatient scheduling system, 1986-1988.

     Automated the MA's Health Care Statistics, 1987.

     Automated the MA's patient Billing System, 1986.

     Designed and created the Main Architecture of the MA's Hospital Information System

     Done in cooperation with IBM using BSP (Business System Planning) methodology,

1986.

 

Professional Activities:

        Presented paper on Telemedicine solution in Pakistan

       ATA American Telemedicine Association, San Hose May 2012

        Round table moderator - Conference on Health Information Systems, sponsored by

                  WHO, World Bank, Federal and Serbian Institute of Public Health, March 2002,

                   Belgrade, Yugoslavia

        Round table moderator - Telemedicine and Medical Information Systems at TELFOR

                   Conference, November 2000, Belgrade, Yugoslavia.

        Presentation of Yugoslav Telemedicine Project at INFOTECH conference, June 2000

                   Vrnjacka Banja, Yugoslavia.

        Video Conferencing Session (Telemedicine Project Design) with colleagues from

                   Greece, June 2000 - 2nd Healthcare conference in Athens, Greece

        Oral presentation at opening ceremony of XIV Congress of Serbian Physicians and II

                   Congress of Diaspora Physicians ("Telemedicine - Medicine without the

                   Borders"), June 2000. Belgrade, Yugoslavia.

        Presented a paper (Telemedicine - Project Management) at Symposium of Quality

       Assurance in Healthcare May 2000. Vrnjacka Banja, Yugoslavia.

        Presented a paper (Yugoslav Project of Telemedicine) at IT Symposium, March 2000.

                   Zabljak, Montenegro, Yugoslavia.

        Presentation of Telemedicine concept at a Telemedicine conference, October 1999. In

                   Arandjelovac, Serbia, Yugoslavia.

        Panel discussant at a Symposium on Medical Information Systems, May, 1998 in

                   Arandjelovac, Serbia, Yugoslavia.

Presented four papers at the II Yugoslav Congress of Medical Informatics - Novi Sad, 1994.

Paneldiscussant at a conference of the role of Medical Information Systems May, 1993. at the Sremska Kamenica Hospital

Presentation of a computerized ECG system at the Sremska Kamenica Hospital during the IX Symposium on Cardiovascular Medicine, April, 1993.

Panel discussant on "Computerized Medical Records" August 1991. At the X European Congress of Medical Informatics in Vienna, Austria.

Panel discussant on the "COSTAR" system and on "Scheduling and utilizing control of the operating theatre" at the I Yugoslav Congress of Medical Informatics in Belgrade, December 1990.

Panel discussant on "Yugoslav Healthcare Information Systems" at a Symposium on Medical Information Systems in Vrnjacka Banja, May, 1989.

Oral presentation on "Medical records" at the Bezanijska Kosa Hospital, December, 1988.

Oral presentation on "Computers in Medicine" at the Cigota Hospital, January 1988.

 

Papers:

       “YUSTEM – Yugoslav Telemedicine Project” published in proceedings of HEALTHCOM

           2001 at d’ Aquila Symposium in Italy

"Internal Medicine Expert System" published in proceedings of II              Yugoslav Congress of

            Medical Informatics in 1994.

"COSTAR" published in proceedings of the I Yugoslav Congress of Medical Informatics.

"Computerized Medical Record" published in proceedings of the Symposium in Vrnjacka Banja, 1989.

 

Foreign language:

SpeakReadWrite

 

      Englishfluentfluentfluent

Russianfluentfluentfluent

French                                          n/a                              slowly                                           n/a

    Arabic                          slowly

Memberships:

       American Telemedicine Association (ATA)

       Pakistan e-Health Association Member

Founding Member of the Yugoslav Association of Medical Informatics and Telemedicine.